Tread Lite Gear
1 - Do you do custom work?
No im afraid not. Although its something i enjoy i just dont have the time to do it plus its really disruptive to pattern efficiency to start cutting random patterns from the fabric.
2 - What is the dispatch time?
Generally 5 working days. Covid is disrupting inward fabric deliveries so i would ask for a little flexibility on dispatch times. I get so many people asking about dispatch times 24 hours after ordering. The information is in your confirmation email, please be sure to have a read.
3 - Id like to add something to my order, can you do this?
No sadly once an order is placed its not possible to edit it so you will need to place a new one. I don't have the time to manually edit or refund partial amounts or consolidate anything. i cant promise to include a new order in the same package as the original as i tend to process things in the order they are received to be fair to all customers. I will try my best if its something that doesn't require making or is quick to make
4 - Where do you post?
I post pretty much everywhere there is a reliable postal system. Overseas orders are capped at a max of £8 for Europe and £9 rest of the world no matter what you order and are sent tracked. Orders under £30 are a little cheaper, dont come with tracking, but do come with delivery confirmation. Tracking details for international eligible orders (over £50) will be in your dispatch confirmation email. Free and basic international postage options only come with delivery confirmation.
5 - Ive never heard of you before, is my money safe?
Ive been doing this for 5 years now and no customers have had a bad experience. If you google around you should only find good experiences. Im on ebay (stokepa31) and have nearly 8000 positive feedbacks. At the time of writing there is 1 negative but sometimes you just cant win no matter what you do :) In summary my integrity is important to me and i like happy customers. Happy customers talk about their gear and experiences and as i dont really advertise, word of mouth is my biggest sales driver.
6 - Can i return items i dont like or have a problem with?
Yes of course, i comply fully with relevant retail law. You can return something for any reason if not happy. The only thing that is annoying is if you buy an item designed for a specific item and then push it back to me because it didnt fit something else you hoped it would. I'll still accept it back though :)
7 - My order status says pending, Is this normal
Yes perfectly normal. It will stay pending until you get your dispatch email
8 - Can you make me a rucksack?
No its not something i can offer but if you are looking for a UK maker then check out Atom Packs
